Troubleshooting

MyGeorgiaSouthern portal is built to provide smooth access to all university services, but sometimes users can face problems. These issues might include login errors, slow loading pages, missing content, or tool malfunctions. Some users may see error messages, while others may not be able to reset their credentials or open certain parts of the dashboard.

Most of these problems are small and can be fixed in a few simple steps. Below are some quick solutions that often solve the issue right away:

  • If the login page won’t load, refresh your browser or restart it. You can also try opening the site in a different browser like Chrome or Firefox.
  • If your username and password are correct but not working, use the “Forgot Password” or “Forgot Username” option to reset them.
  • If the dashboard is slow or stuck, clear your browser cache or switch to another device. Also, make sure your internet connection is stable.
  • If you get logged out quickly, it could be a session timeout. Just log in again and avoid staying inactive on the page.
  • If a certain feature isn’t working, check if your browser is up to date. Some tools may not work properly on outdated browsers.
  • If nothing works, try again after some time. The portal may be undergoing scheduled maintenance or facing a temporary outage.